Privacy policy

On this page you can read Volunteerlys privacy policy.

Version 1.2
English version translated 29. September 2025

1. Data Controller

Volunteerly ApS, CVR no. 45475719, is the data controller for the processing of personal data collected via the platform lokalfrivillig.dk and any individual platforms derived from it, where users create accounts to find and register for volunteer events.

In connection with your use of the platform, including participation in events organised by partners such as municipalities, Volunteerly ApS and the relevant organiser are joint data controllers for the processing of your personal data.

For processing related to the platform’s functions and administration, Volunteerly ApS is the sole data controller.

2. Types of Information we Process

When you create a profile and use the platform, we collect and process the following categories of information:

  • Name, email, phone number, date of birth, zip code, profile picture, t-shirt size, dietary preference, and your encrypted password.
  • Information you provide about interests and availability
  • Event registrations
  • Data about attendance
  • Technical usage data (login data, IP address, browser, device type)
  • Communication via the platform

We do not ask you to share sensitive information such as health data, religion, or political beliefs. Please avoid entering such information in free text fields.

3. Purpose and Legal Basis for Processing

When you use Volunteerly, we need some of your information to provide the platform’s functions. Here’s what we use it for – and why it is lawful:

We use your information to:

  • Create and manage your user profile
  • Show you events that match your interests
  • Send you information about your registrations and any changes
  • To assess wheter you can handle the task that you have requested (human assessment)
  • Comply with legal requirements – such as safety, logging, or documentation

We are allowed to process your data because:

  • It is necessary for you to use the platform and participate in events
  • We have a legitimate interest in improving and protecting our platform
  • In some cases, we are legally obliged to do so (e.g., to ensure operations)

In certain situations, we will also ask for your consent – for example, if you wish to receive newsletters from Volunteerly or any of your affiliated event organisers. You can always refuse or withdraw your consent.

4. Use of Profiling and Automation

We use information you have provided – such as interests and previous events – to show you events that are relevant to you.

  • This happens automatically, but it does not have a significant impact on you – for example, you will not be excluded or evaluated.
  • We do not make decisions based solely on automated systems.
4A. Processing Based on Consent

Some types of processing only occur if you give your explicit consent. This applies to:

  • Sending newsletters and updates about volunteer opportunities from Volunteerly and your associated organisations
  • Sending push notifications as a supplement to communication via e-mail or SMS.

You can withdraw your consent at any time via your profile settings or by sending an email to info@volunteerly.dk. This will not affect the lawfulness of any processing that took place before you withdrew consent.

5. Sharing of Information

When you register for an event via the platform, your information is shared with the relevant organiser, such as a municipality or an association. There will always be a joint data controller agreement between Volunteerly and the organiser.

This means that both Volunteerly and the organiser are jointly responsible for protecting your data and ensuring that your rights as a data subject are upheld. During the registration process, you will be informed about the organiser and have access to their privacy policy.

We use trusted data processors for the operation and maintenance of the platform. They act solely on our instructions and are bound by data processing agreements (cf. Article 28 GDPR).

We use “Google reCAPTCHA” to protect the forms on our website (not in our product/platform) from misuse. reCAPTCHA analyses the user’s behaviour (e.g., IP address, mouse movements, and keystrokes) to determine whether the interaction is from a human or an automated bot. The processing is carried out to protect our website. Data collected by Google is processed in accordance with Google’s Privacy Policy and Terms of Service, which can be read here:

6. Storage and Deletion

We store your information for as long as your profile is active. If inactive, your account and associated data will be deleted after 24 months. Information about specific event registrations is anonymised when a profile is deleted.

7. Your Rights

You have the right to:

  • Access the data we process about you
  • Correct inaccurate data
  • Delete data (“the right to be forgotten”)
  • Restrict or object to certain processing activities
  • Data portability for processing based on consent or contract

In cases of joint data controllership, you can contact either Volunteerly ApS or the organiser with questions about your data. We have agreed on procedures for handling such requests and will assist each other to ensure you receive a reply within the statutory time limit.

Contact us at info@lokalfrivillig.dk for any questions or requests regarding your rights.

8. Changes

This privacy policy is updated regularly, and can be changed with 14 days notice. You will be notified of any changes via the platform or email. Continuous use of the platform after the change has taken effect, means that you accept the new policy.

9. Right to lodge a complaint

If you believe that our processing of your personal data is in violation of data protection legislation, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, Denmark – www.datatilsynet.dk.

Version 1.0

Aftale om fælles dataansvar

Mellem:

Arrangøren der udfylder formularen

OG

Volunteerly ApS
CVR: 45475719
(Herefter benævnt som Volunteerly)

1. Formål og baggrund

Denne aftale fastlægger fordelingen af ansvar, når Volunteerly ApS og Arrangøren behandler personoplysninger i fællesskab i forbindelse med brug af platformen Volunteerly.dk.

Volunteerly og Arrangøren har fælles dataansvar, fordi arrangøren får adgang til Volunteerlys brugerbase af frivillige via platformen.

  • Volunteerly er ansvarlig for driften af platformen og behandlingen af brugernes profiler.
  • Arrangøren er ansvarlig for behandlingen i forbindelse med egne arrangementer og medlemskaber.
  • Det fælles ansvar knytter sig til tilknytningen mellem bruger og arrangør, hvor oplysninger deles for at muliggøre tilmelding og medlemsaktiviteter.
2. Roller og ansvar

Volunteerly ApS:

  • Drift, sikkerhed og udvikling af platformen.
  • Oprettelse og vedligehold af brugerprofiler.
  • Understøttelse af kommunikation mellem arrangører og frivillige.

Arrangøren:

  • Planlægning og afvikling af arrangementer.
  • Kommunikation med frivillige og medlemmer.
  • Dokumentation og opfølgning i forbindelse med arrangementer og medlemskaber.

Begge parter er ansvarlige for at behandle oplysninger lovligt og efter GDPR.

3. De registreredes rettigheder
  • Volunteerly er den primære kontakt for brugere, der ønsker at udøve deres rettigheder (indsigt, rettelse, sletning mv.).
  • Hvis arrangøren modtager en henvendelse om at en registreret på Volunteerly platformen ønsker at udøve deres rettigheder, sendes denne straks videre til Volunteerly.
  • Hvis en henvendelse vedrører oplysninger, som arrangøren alene har behandlet (fx medlemsdata eller lokalt gemte oplysninger), skal arrangøren bistå Volunteerly med at besvare henvendelsen.
  • Parterne forpligter sig til at samarbejde, så brugernes rettigheder kan udøves fuldt ud.
3a. Oplysningspligt
  • Volunteerly opfylder oplysningspligten over for de registrerede for de oplysninger, der indsamles i forbindelse med oprettelse og brug af en brugerprofil på platformen. Dette sker gennem Volunteerlys privatlivspolitik.
  • Arrangøren opfylder oplysningspligten over for brugerne for de oplysninger, der behandles i forbindelse med egne arrangementer og medlemskaber. Dette sker gennem arrangørens privatlivspolitik.
  • Parterne forpligter sig til at sikre, at brugerne altid kan få klar og let tilgængelig information om, hvordan deres oplysninger behandles, og hvordan de kan udøve deres rettighede
4. Sikkerhed og brud
  • Begge parter skal sikre passende tekniske og organisatoriske foranstaltninger.
  • Hvis en part bliver opmærksom på et brud på persondatasikkerheden, skal den straks informere den anden part og samarbejde om at håndtere sagen og eventuel indberetning til Datatilsynet.
5. Overførsel af personoplysninger til tredjelande eller internationale organisationer.

Ingen af parterne er berettiget til at overføre personoplysninger til tredjelande eller internationale organisationer, med mindre andet er aftalt I den eventuelt selvstændige databehandleraftale mellem de dataansvarlige.

6. Ikrafttræden og varighed
  • Aftalen træder i kraft, når Arrangøren accepterer den digitalt via Volunteerly-platformen.
  • Aftalen gælder, så længe arrangøren bruger platformen.
7. Klager
  • Hvis en bruger klager over behandlingen af personoplysninger, håndteres klagen af den part, som klagen vedrører.
  • Volunteerly kan i nødvendigt omfang videresende dele af en klage til arrangøren, hvis sagen vedrører arrangørens behandling.
  • Brugeren orienteres altid om, hvilken part der behandler klagen, og kan klage til Datatilsynet (www.datatilsynet.dk).
8. Ændringer
  • Volunteerly kan foretage mindre ændringer i denne aftale (fx kontaktoplysninger eller sproglige præciseringer) med 30 dages varsel.
  • Væsentlige ændringer, som påvirker arrangørens rettigheder eller forpligtelser, kræver arrangørens accept.
  • Hvis arrangøren ikke ønsker at acceptere væsentlige ændringer, kan samarbejdet ophøre.

Standard Privatlivspolitik

Version 1.0
🇩🇰
1. Hvem er vi?

[Arrangørens navn]
[Adresse]
[CVR-nummer]
[Kontaktperson og e-mail]

Vi er fælles dataansvarlige sammen med Volunteerly ApS (CVR 45475719), når du bruger Loaklfrivillig.dk til at tilmelde dig vores arrangementer.

Volunteerly driver platformen og håndterer drift, sikkerhed og brugerprofiler. Vi står for planlægning og afvikling af arrangementet.

2. Hvilke oplysninger behandler vi?

Vi behandler de oplysninger, du har oprettet på Volunteerly, som beskrevet i deres privatlivspolitik – fx navn, kontaktoplysninger og tilmeldinger.

Vi bruger oplysningerne i forbindelse med det konkrete arrangement og, hvis du har en tilknytning til os som medlem, også i forhold til dit medlemskab.

3. Hvad bruger vi dine oplysninger til?

Vi bruger dine oplysninger til at:

  • Planlægge og koordinere arrangementer, du har tilmeldt dig
  • Kommunikere med dig før, under og efter arrangementet
  • Dokumentere deltagelse af hensyn til sikkerhed eller myndighedskrav

Når du tilknytter dig vores organisation (fx som frivillig eller medlem), kan vi sende dig information om vores nye arrangementer og frivilligopgaver. Dette er en naturlig del af din tilknytning og kræver ikke særskilt samtykke.

Hvis vi ønsker at sende dig markedsføring, fx tilbud til gæster eller fra samarbejdspartnere, vil vi bede om dit særskilte samtykke.

4. Hvad er det lovlige grundlag for det?

Vi behandler dine oplysninger, fordi:

  • det er nødvendigt for, at du kan deltage i arrangementet
  • vi har en legitim interesse i at organisere og dokumentere frivillige indsatser
  • vi kan være forpligtet til det af lovgivning
  • markedsføring sker kun, hvis du har givet særskilt samtykke
5. Hvor længe gemmer vi dine oplysninger?

Vi opbevarer personoplysninger I forbindelse med et konkret arrangement i op til 12 måneder efter arrangementets afholdelse.

Hvis du er medlem, opbevares dine oplysninger, så længe dit medlemskab består.

6. Hvem deler vi oplysninger med?

Vi deler kun oplysninger med relevante personer i vores organisation og med Volunteerly som fælles dataansvarlig. Vi videregiver ikke oplysninger til andre, medmindre det er nødvendigt af hensyn til afvikling eller sikkerhed.

7. Dine rettigheder

Du har ret til:

  • At få indsigt i de oplysninger, vi har om dig
  • At få rettet eller slettet dine oplysninger
  • At trække et evt. samtykke tilbage
  • At klage til Datatilsynet via datatilsynet.dk

Du kan kontakte både os og Volunteerly for at udøve dine rettigheder.

8. Kontakt og spørgsmål

[Kontaktperson og e-mail]

9. Ændringer

Vi kan opdatere denne privatlivspolitik, hvis der sker ændringer i vores behandling af personoplysninger eller i den gældende lovgivning.

Hvis vi foretager væsentlige ændringer, vil alle, der tidligere har accepteret privatlivspolitikken, modtage en e-mail med information om ændringerne og et link til den opdaterede version.

Den til enhver tid gældende version vil altid være tilgængelig via Lokalfrivillig.

Standard Privacy Policy

Version 1.0
🇬🇧
1. Who are we?

[Organizer’s name]
[Address]
[Company registration number]
[Contact person and email]

We are joint data controllers together with Volunteerly ApS (CVR 45475719) when you use Volunteerly.dk to sign up for our events.

Volunteerly operates the platform and handles hosting, security, and user profiles. We are responsible for planning and running the event.

2. What information do we process?

We process the information you have registered with Volunteerly, as described in their privacy policy – e.g. name, contact details, and event registrations.

We use the information in connection with the specific event you sign up for and, if you are connected to us as a member, also in relation to your membership.

3. What do we use your information for?

We use your information to:

  • Plan and coordinate events you have registered for
  • Communicate with you before, during, and after the event
  • Document participation for safety or regulatory purposes

When you connect with our organisation (e.g. as a volunteer or member), we may send you information about our new events and volunteering opportunities. This is a natural part of your connection and does not require separate consent.

If we wish to send you marketing, such as offers for guests or from partners, we will ask for your separate consent.

4. What is the legal basis?

We process your information because:

  • it is necessary for you to participate in the event
  • we have a legitimate interest in organising and documenting volunteering activities
  • we may be required to do so by law
  • marketing only takes place if you have given separate consent
5. How long do we keep your information?

We store personal data related to a specific event for up to 12 months after the event has taken place.

If you are a member, we keep your information for as long as your membership continues.

6. Who do we share your information with?

We only share information with relevant people in our organisation and with Volunteerly as joint data controller. We do not disclose your information to others unless it is necessary for the execution or safety of the event.

7. Your rights

You have the right to:

  • Access the information we hold about you
  • Have your information corrected or deleted
  • Withdraw any consent you may have given
  • Lodge a complaint with the Danish Data Protection Agency via www.datatilsynet.dk

You can contact both us and Volunteerly to exercise your rights.

8. Contact and questions

[Contact person and email]

9. Changes

We may update this privacy policy if there are changes to how we process personal data or to applicable legislation.

If we make substantial changes, everyone who has previously accepted the policy will receive an email with information about the changes and a link to the updated version.

The most recent version will always be available through Lokalfrivillig.

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